Well, I am angry, and when I am angry I should never write. I know this, but I cannot help myself. I just read an article about who best understands patient satisfaction – doctors and nurses or hospital administrators (http://www.kevinmd.com/blog/2015/05/doctors-and-nurses-vs-administrators-on-patient-satisfaction-whos-right.html). (My answer is “neither,” but that is a topic for another day.) Anyway, the point of the article was largely lost on me when one nurse commented, “A hospital isn’t a hotel; patients shouldn’t expect to be pampered.” Wow! We patients are, of course, all demanding, spoiled children who come to the hospital only when we need a break from the hardships of everyday life and are looking for a place we can slack off and get some rest, while having a dedicated staff attend to our every whim. Who would dream of going to such a facility when truly ill? So, here is my response…
Top 10 Reasons I Know I am in a Hospital and Not a Hotel
10. I hear beeps, intercom messages, and “code” announcements every 10 seconds.
9. Five different nurses just tried 5 times each to start an IV in my already sore arm.
8. I am confined to my assigned floor and can only walk a small square of hallways while
pulling my IV pole alongside me.
7. I am drinking Protein Ensure rather than eating a 5-star meal.
6. Instead of a sun hat, I have a “hat” which measures my urine output every time I use the
5. My clothing has no back side.
4. “Room service” personnel do not come quickly when I call, and when they do arrive, they
do not seem to understand the basic rules of customer satisfaction.
3. An aide turned on the overhead and bed lights without warning at 3:00 AM so that she could
take my blood pressure for about the hundredth time today – and then told me I should
really get some sleep.
2. Someone just stuck a rather unpleasant tube down my nose to pump my stomach.
1. I am paying far more for my stay here than I would in even the finest hotel.